ANALISIS MANAJEMEN KINERJA DAN KEPUASAN PENGUNJUNG TERHADAP KUALITAS PELAYANAN DI UNIT PELAYANAN TERPADU PENANGGULANGAN KEMISKINAN (UPTPK) KABUPATEN SRAGEN

Abstrak

Poverty is a very serious problem in various countries that needs immediate treatment, as well as to reduce the poverty rate which continues to increase every year, and here the government plays an important role in solving and suppressing the poverty rate with such a solution designed by the Integrated Service Unit office. Poverty Reduction (UPTPK) in Sragen Regency to help the poor in Sragen Regency, apart from solving poverty, the Integrated Service Unit for Poverty Reduction (UPTPK) in Sragen Regency also has obstacles, namely in performance management and quality of service to the community. it is processed by the Importance Performance Analysis method. From the results of the calculation of the questionnaire which was directly filled in by visitors and then discussed, it has a high enough value, namely the performance of the Integrated Service Unit for Poverty Reduction (UPTPK) in Sragen Regency is considered very satisfying and therefore employees must maintain their performance, as well as evaluate the services provided, so that every visitor becomes comfortable and does not hesitate to visit again to take care of other needs